Digital Support Technician
Level 3
Notebook Assessment Services is approved to deliver end-point and apprenticeship assessment for the Level 3 Digital Support Technician Apprenticeship Standard, providing a personalised, flexible, and responsive service to support training providers and employers.
Standard: ST0120 v1.0 / 1.1
LARS: 439
Typical Duration to Gateway: 15 months
Assessment Timeframe: 3 months
Digital Support Technicians play a key role in helping organisations use technology effectively by supporting users, maintaining digital systems, and providing guidance to maximise productivity. Apprentices may focus on digital applications for internal teams or digital services for external users, depending on business needs.
What is a Digital Support Technician?
Assessment price
Remote: £1300 Face-to-face: £1400
See our full list of assessment prices, including re-sit and re-take fees.
Digital Support Technician Standard Information
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To go through gateway, the following criteria have to be met:
The apprentice has completed training covering the knowledge, skills and behaviour of the apprenticeship.
The apprentice has achieved English and mathematics at level 2.
The apprentice has completed a portfolio demonstrating all of the required knowledge, skills and behaviour of the apprenticeship.
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The assessment approach for this standard has two methods:
Professional discussion underpinned by a portfolio.
Project report with presentation.
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60 minutes (+10%) .
Will include at least 12 questions.
Informed by portfolio.
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Real business task agreed at Gateway.
Completed within set timeframe (4 weeks).
Produces project report/output showing KSBs.
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Digital Applications Technician.
Digital Service Technician.
Apprentice Journey
Enrol on programme.
Start building your Reflective Portfolio.
Functional Skills support begins (if needed.)
Start of Apprenticeship
Resit = No new learning.
Retake = Extra learning.
Resits / Retakes (if needed)
15 months
Work on real projects-support software, hardware, digital comms.
Develop core knowledge, skills & behaviours.
Build portfolio with mapped work evidence.
Pass any component = Pass.
Distinction in both = Distinction.
Certificate awarded.
Results & Certification
Gateway
Portfolio finalised and submitted 14+ days before assessment.
Employer & training provider confirm you're ready for assessment.
Assessment window begins.
Assessment
Professional Discussion underpinned by portfolio: (60 mins) 12 questions.
Project with Presentation: Completed within set timeframe (4 weeks).
